Shipping policy

Shipping Policy - Urns by Hanks’ Welding and Professional Services

Thank you for choosing Hanks’ Welding and Professional Services. We are a family-owned business based in Gower, MO, and we take pride in handcrafting custom metal urns to honor your loved ones. Below is our shipping policy, which outlines what you can expect when placing an order with us.

Order Completion Time

As each urn is custom-made to your specifications, the time of completion will depend on several factors:

  • Material Availability: Some materials may need to be specially sourced, which can affect production timelines.
  • Quantity Ordered: Larger orders may require additional time to ensure quality and consistency across all pieces.
  • Powder Coating & Finishing: If your urn requires powder coating or other finishes, the process may take additional time to ensure durability and quality.

Once your order is placed, we will contact you with an estimated completion date. Our goal is to provide you with the highest quality product in a timely manner.

Shipping Options

Once your urn is completed, we offer the following shipping options:

  • Standard Shipping: We use trusted carriers to ship your urn securely to the address you provide. Shipping costs are calculated based on the size, weight, and destination of your order.

  • Local Delivery: For customers in and around Gower, MO, we offer local delivery services. Delivery charges will be based on your location, and we will work with you to arrange a convenient time for delivery.

  • Local Pickup: If you're located near Gower, MO, you can opt for local pickup to receive your urn directly from our shop. Once your urn is ready, we’ll contact you to arrange a pickup time that works best for you.

Shipping Timeframes

Shipping times may vary depending on your location and the shipping method selected. Here is a general guideline:

  • Domestic Shipping: Orders outside of Gower, MO typically take 3-7 business days for delivery, depending on the distance and shipping carrier.
  • Local Delivery: For local deliveries, we will arrange a delivery time based on your availability.

Please note that these timeframes are estimates, and while we strive to meet them, delivery times can sometimes be affected by factors outside of our control (e.g., weather, carrier delays).

Packaging & Care

We take great care in packaging each urn to ensure it arrives in perfect condition. All orders are carefully wrapped and cushioned to prevent damage during transit.

If your urn arrives damaged, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can monitor the progress of your delivery. You will receive an email with this information as soon as your urn has been dispatched.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping method and location. For local deliveries and pickups, charges will be communicated based on the distance from our Gower, MO location.

Customer Communication

We understand the importance of timely and clear communication. If there are any changes or delays with your order, we will contact you promptly with updates. Should you have any questions regarding your order or shipping, please don’t hesitate to reach out to us.

Contact Us

For any questions or concerns regarding shipping or delivery, please contact us:

Hanks' Custom Metal Urns
Email: hankswelding@yahoo.com
Phone: 816-646-1133
Address: 6953 W Hwy 116 Gower, MO 64454

Thank you for choosing Hanks’ Welding and Professional Services. We are honored to help you create a meaningful tribute to your loved ones.