Policies

Shipping & Order Policy - Hanks' Custom Metal Urns

Thank you for choosing Hanks' Custom Metal Urns. We are dedicated to crafting high-quality, custom-made urns to honor your loved ones. Below, you'll find our policies regarding orders, production, and shipping.

Order Completion Timeline

The time it takes to complete your custom urn order depends on several factors:

  • Availability of Materials: Some of the materials used in our urns may have limited availability or require special sourcing, which can impact the production timeline.
  • Quantity Ordered: Larger or bulk orders may take additional time to ensure each urn meets our high-quality standards.
  • Powder Coating Process: If your urn requires powder coating, this process will take extra time to ensure a smooth and durable finish.

Once your order is placed, our team will contact you with an estimated completion date. This will provide a more accurate timeline based on the specifics of your order.

Shipping & Delivery

After your urn is completed, it will be carefully packaged and shipped. Shipping times can vary depending on your location and the shipping method selected. We strive to ensure all orders are delivered as quickly and safely as possible.

Shipping Options:

  • Standard Shipping: For customers located further away, we offer reliable shipping methods to ensure your urn reaches you in excellent condition.
  • Local Delivery: For customers in nearby areas, we offer local delivery services. Delivery charges are calculated based on your location.

Local Pickup:

  • If you're in the area or close by, we offer local pickup as an option. Once your urn is ready, we’ll notify you and arrange a convenient time for you to pick up your order directly from our shop.

Please note that shipping charges for both standard and local delivery will depend on the size and weight of the order as well as your location.

Customer Communication

We understand that timely communication is important. Once your order is confirmed, our team will provide you with an estimated completion date and keep you informed about the status of your order. If you have any questions about your order or shipping, please feel free to reach out to us.

Contact Us

If you have any questions about our shipping, delivery, or order process, please do not hesitate to contact us. We're here to help you every step of the way and ensure that your custom urn is created with care and respect.

Thank you for trusting Hanks’ Welding and Professional Services. We are honored to create a meaningful tribute for you and your loved ones.